Hello Hero Candidates!

We're sorry to hear about your upsetting situation!

We apologize for the inconvenience caused by the missing item issue.


When you purchased a package, you can check it in your mailbox.

If you receive the package from your mailbox, the package is paid to your inventory.


If you cannot check the package in your mailbox and inventory, please follow the request below.


■ AOS

To confirm and solve your problem, we need your account info and receipt.

Kindly send us the information below to devilbook@ngelgames.freshdesk.com


1. Situation 

 - Please briefly write about the problem.

2.Ingame Information

 - Account name : ex) ABC#12DE3

 - Game Version : ex) 

 - Time : ex) Feb 12, 11:14:45 [PST]

3.Device information 

 - Devico Name : ex) Galaxy Note 8+

 - Device OS : ex) AOS 5.1.1

 - Device Language : ex) English

4.Receipt 

 - Please attach the screenshot of a receipt issued by Google Play(GPA Number)

 - Please refer to the receipt form below. 



■ IOS

To confirm and solve your inquiry, we need your info and receipt.

Kindly send us the information below to devilbook@ngelgames.freshdesk.com


1. Situation 

 - Please briefly write about the problem.

2.Ingame Information

 - Account name : ex) ABC#12DE3

 - Game Version : ex) 

 - Time : ex) Feb 12, 11:14:45 [PST]

3.Device information 

 - Devico Name : ex) Galaxy Note 8+

 - Device OS : ex) AOS 5.1.1

 - Device Language : ex) English

4.Receipt 

 - Please attach the screenshot of a receipt issued by Apple (Order Number)

 - Please refer to the receipt form below.