Hello, Hero Candidates!
  
We're sorry to hear about your upsetting situation!

We apologize for the inconvenience caused by the double-charged issue.


To solve your problem, please follow the request below.


■ AOS

To confirm and solve your inquiry, we need your info and receipt.

Kindly send us the information below to devilbook@ngelgames.freshdesk.com


1. Situation 

 - Please briefly write about the problem.

2.Ingame Information

 - Account name : ex) ABC#12DE3

 - Game Version : ex) 

 - Time : ex) Feb 12, 11:14:45 [PST]

3.Device information 

 - Devico Name : ex) Galaxy Note 8+

 - Device OS : ex) AOS 5.1.1

 - Device Language : ex) English

4.Receipt 

 - Please attach the screenshot of ra eceipt issued by Google Play(GPA Number)

 - Please refer to the receipt form below. 

 - If your problem is Double Charge, please email us with all receipts for your inquiry.


■ IOS

To confirm and solve your inquiry, we need your info and receipt.

Kindly send us the information required below to devilbook@ngelgames.freshdesk.com


1. Situation 

 - Please briefly write about the problem.

2.Ingame Information

 - Account name : ex) ABC#12DE3

 - Game Version : ex) 

 - Time : ex) Feb 12, 11:14:45 [PST]

3.Device information 

 - Devico Name : ex) Galaxy Note 8+

 - Device OS : ex) AOS 5.1.1

 - Device Language : ex) English 

4.Receipt 

 - Please attach the screenshot of a receipt issued by Apple (Order Number)

 - Please refer to the receipt form below

 - If your problem is Double Charge, please email us with all receipts for your inquiry.