Hello, Hero Candidates! 


Thank you for playing the Devil Book.  

 

Unfortunately, we can't help you for refund because once a purchase is processed successfully, it is final and non-refundable according to our service policy.

To receive the missing package, please email us at devilbook@ngelgames.freshdesk.com with the answer to the question below.

■ AOS

1. Situation
- Please briefly write about the problem.
2.Ingame Information
- Account name : ex) ABC#12DE3
- Game Version : ex)
- Time : ex) Feb 12, 11:14:45 [PST]
3.Device information
- Devico Name : ex) Galaxy Note 8+
- Device OS : ex) AOS 5.1.1
- Device Language : ex) English
4.Receipt
- Please attach the screenshot of a receipt issued by Google Play(GPA Number)
- Please refer to the receipt form below.


■ IOS

1. Situation

- Please briefly write about the problem.

2.Ingame Information

- Account name : ex) ABC#12DE3

- Game Version : ex)

- Time : ex) Feb 12, 11:14:45 [PST]

3.Device information

- Devico Name : ex) Galaxy Note 8+

- Device OS : ex) AOS 5.1.1

- Device Language : ex) English

4.Receipt

- Please attach the screenshot of a receipt issued by Apple (Order Number)

- Please refer to the receipt form below.


□ Cautions

1. If you made a refund request to the market directly, your account would be suspended automatically.

2. Even though the payment was made by the other person, it cannot be an excuse for us to accept your refund request.